Support tickets
Priority, assignment, messages, internal notes, SLA and customer satisfaction.
Customer success
Customer support built around operational outcomes
ResidnZ connects tickets, onboarding, service health, product adoption and controlled assistance in one support workflow.
Society health
Onboarding, subscription, adoption, reliability, support and payment signals.
Onboarding status
Progress, blockers, next actions and go-live dependencies.
Controlled support access
Time-limited impersonation with path, method and workspace restrictions.
Data export requests
Approval, generation, expiry, checksum and audited delivery.
Feature adoption
Usage, unique-user engagement and customer-success follow-up.
Service-level approach
Clear expectations from first response to resolution
Support options, hours and service targets are confirmed as part of the customer proposal.
Ticket receivedAssigned and prioritisedFirst responseMeasured against SLAResolutionClosed with outcome and rating